What support can help with
| Request | What to include | Contact |
|---|---|---|
| Account access | Account email, company name, the error, and approximate time. Never send a password or verification token. | Customer support |
| Billing | Account email plus a Stripe invoice, receipt, or subscription identifier. Never send a full card number. | Customer support |
| Privacy or data rights | The right you want to exercise, account email, company, jurisdiction, and whether you act for someone else. | Privacy requests |
| Security concern | Affected URL or feature, time, impact, and safe reproduction details. Do not publish exploit details. | Security reports |
| Accessibility barrier | Page, task, browser or assistive technology if comfortable, and the format or accommodation that would help. | Customer support |
| Project correction | PinPointe project URL or ID, official source URL, incorrect field, proposed correction, and supporting evidence. | Customer support |
Project-data corrections
PinPointe welcomes corrections to issuer, location, deadline, status, value, requirements, source, and other project facts. Support compares a report with the official source and preserves provenance. It may mark information uncertain, update it, remove it, or keep the existing value when the available evidence does not support a change.
- Open the project and copy its PinPointe URL or project ID.
- Open the official source and copy the most specific supporting URL.
- Identify the exact field and explain the correction in one or two sentences.
- Attach only material you are allowed to share; redact unnecessary personal information.
Customer self-service
- Reset a forgotten password.
- Manage account security, devices, billing, data export, or account closure.
- Update company qualifications and project preferences from the Company Profile.
- Manage tracked matches and email-alert preferences from your activity workspace.
- Review cancellation and refund rules.
- Review data controls and deletion limits.
Response expectations
Support is monitored on a reasonable-efforts basis and does not currently promise a 24/7 response or fixed service-level agreement. Requests are prioritized by account-security risk, payment impact, accessibility, active project deadlines, and scope. Duplicate messages can slow investigation.
For suspected account compromise, change the password and revoke other sessions in Account immediately, then contact security. For immediate danger, fraud in progress, or a public emergency, contact the appropriate authority rather than relying on PinPointe support.
Support boundaries
Support can explain PinPointe and correct its records. It cannot provide legal, tax, insurance, bonding, licensing, labor, safety, estimating, or procurement advice; certify eligibility; interpret an issuer's rules conclusively; negotiate with a project owner; or guarantee a bid outcome. Engage the appropriate qualified adviser and the official issuer for those decisions.